Frequently Asked Questions (FAQ)

πŸ“¦ What is the delivery time?

Our average delivery time is 2 working days, depending on the product and stock status. You will receive (please also check your spam folder) a Track & Trace code once your order has been dispatched.

πŸ’° What are the shipping costs?

Netherlands:

Orders €0.00 – €15.00 β†’ €7.95
Orders €15.00 – €48.99 β†’ €3.95
Orders €49.00 and up β†’ Free shipping*

EU: €11.95*

*A small portion of our assortment is shipped directly by suppliers. For combinations of products, an additional shipping contribution may apply.

πŸ”„ Can I return my order?

Certainly, you can return products within 14 days.
Please note: Snacks and other food products cannot be returned due to hygiene reasons.

🧼 Are your snacks natural?

Yes! Our snacks are 100% natural and contain no artificial additives.

πŸ“§ How do I contact you?

You can reach us via the contact page or by email.

What payment methods do you offer?

You can pay safely and easily with the following payment methods:

πŸ’³ iDEAL
With iDEAL, you pay directly through your own bank in a trusted online payment environment. The payment is processed immediately, so we can start working on your order right away.

πŸ“± Digital wallets

  • Apple Pay – Fast payment via your Apple device with Face ID or Touch ID.
  • Google Pay – Secure payment with your Android device or Google account.

πŸ’³ Credit card
You can pay with Visa, American Express, and Mastercard. The amount will only be debited after the payment has been approved. Credit card payments are processed via a secure connection.

πŸ›οΈ Klarna – Pay later
With Klarna, you can receive your order first and pay later. You will receive a payment overview from Klarna after dispatch and usually have 14 or 30 days to pay (depending on Klarna's terms).

Bancontact – Widely used in Belgium.
Maestro – Direct payment with your debit card.
UnionPay – International payment card.

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