Returns Policy
We want you and your pet to be 100% satisfied.
That is why you can easily return items to Santos Naturals.
Return period
You can return products within 14 days of receipt.
Terms and Conditions
- Product must be unused
- Product must be in original condition
- Food products/snacks cannot be returned for hygienic reasons
Return costs
Return shipping costs are the responsibility of the customer.
If the product is wrong, broken or delivered incorrectly, we will reimburse all costs.
How do I report a return?
- Send us a message via the contact page
- Please state your order number and reason for return.
- We will send you the return instructions
After receiving the returned product, we will refund the amount within 5 working days .